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Deskside Engineer - Sr.

Aecom


Location:
Washington, DC
Date:
05/28/2018
2018-05-282018-06-26
Job Code:
23339-1212497
Aecom
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Job Details

Company AECOM

Job Title: Deskside Engineer - Sr.

JobID: 23339-1212497

Location: Washington, DC, 20044, USA

Description: **Business Line** Government

**Position Title** Deskside Engineer - Sr.

United States of America - Washington, D.C.

Washington, D.C.

**Job Summary**

AECOM has an immediate opportunity for a Senior Level Desk Side Engineer to support a government agency’s capabilities in Washington, D.C (Union Station / Red Line).

Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid level engineers. Updates status of queued service requests with the IT service management system.

**Minimum Requirements**

Must have a minimum of 4 years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with hardware and software. Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.

May be required to work evenings and weekends. Participation in a 24x7 on call rotation may be required. May be required to travel to SEC locations and data centers (<10% travel required)

Candidates must be U.S. Citizen or have legal right to work in the USA without sponsorship (Agency check will be required for this position)

**Preferred Qualifications**

Previous Desk side support experience.

**What We Offer**

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.

_NOTICE TO THIRD PARTY AGENCIES:_

_Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM._

**_Job Category_** _Information Technology_

**_Business Group_** _Management Services Group (MS)_

**_Country_** _United States of America_

**_Position Status_** _Full-Time_

**_Requisition/Vacancy No._** _172619BR_

_Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status._



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